Shipping

Simple, reliable delivery

We ship our products with care—so they arrive exactly as intended.

Processing times

Orders are typically processed within 1–3 business days.

During busy periods, this may take a little longer.
We’ll always keep you updated.

Delivery times

Shipping times depend on your location:

• Canada: 7 - 10 business days

• United States: 4–8 business days

• International: 7–14 business days

These are estimates, not guarantees.

Shipping costs

Shipping rates are calculated at checkout based on your location and order size.

Occasionally, we offer free shipping promotions—these will be clearly stated when available.

Tracking your order

Once your order has shipped, you’ll receive a tracking link by email.

You can follow your package every step of the way.

Customs & duties

For international orders, customs fees or import duties may apply.

These charges are set by your local government and are the responsibility of the customer.

Delays

While we do our best to ensure timely delivery, delays can happen—especially during peak periods or due to factors outside our control (like weather or carrier disruptions).

We appreciate your patience.

Incorrect addresses

Please double-check your shipping details before placing your order.

We’re unable to guarantee changes once an order has been processed.

Lost or missing packages

If your order hasn’t arrived within the expected timeframe, get in touch with us at hello@muud.studio

We’ll look into it and help resolve the issue.

Need help?

If you have any questions about your order or shipping, we’re here.

hello@muud.studio