Returns & Refunds

Simple, fair, and considered

We design our products to be used and kept.
But if something isn’t right, we’ll make it right.

Damaged or faulty items

If your order arrives damaged or there’s a printing issue, please contact us within 7 days of delivery.

Email us at hello@muudstudio.com with:

• Your order number

• A short description of the issue

• Clear photos of the product

We’ll review and offer a replacement or refund where appropriate.

Change of mind

We accept returns on unused, non-personalised items within 30 days of delivery.

To be eligible:

• The item must be unused

• In original condition and packaging

Return shipping costs may apply.

Personalised or made-to-order items

Because these are made specifically for you,
we’re unable to accept returns or offer refunds unless the item is faulty.

What isn’t covered

We don’t offer refunds for:

• Minor variations in colour or layout

• Normal wear and use

• Mistakes made when placing your order

Refunds

If your return is approved:

• Refunds will be issued to your original payment method

• Processing times may vary depending on your bank or provider

Exchanges

We don’t offer direct exchanges.
If you’d like a different item, we recommend placing a new order.

Need help?

If something doesn’t feel right, reach out.

hello@muud.studio