1. Introduction

1.1 These Terms & Conditions apply to the use of the Muud Studio website and the purchase of our products.

1.2 “We”, “us”, and “our” refer to Muud Studio. “You” refers to any user of our website or customer purchasing our products.

1.3 By accessing our website or placing an order, you agree to these Terms, along with our Privacy Policy and Website Use Terms.

1.4 If you do not agree to these Terms, please do not use our website.

1.5 We may update these Terms from time to time. Continued use of the website means you accept any updates.

2. Orders

2.1 When you place an order, you are making an offer to purchase a product.

2.2 A contract is formed when we send you an order confirmation email.

2.3 Payment is taken at the time of order confirmation.

2.4 We may refuse or cancel an order if:

• A product is unavailable

• Payment cannot be processed

• There is a pricing or description error

• The order appears fraudulent

2.5 Once an order is placed, it may not be possible to change or cancel it.

3. Products & Pricing

3.1 We aim to display all products accurately. However, slight variations in colour, texture, or layout may occur due to screen differences and production processes.

3.2 Prices are subject to change at any time.

3.3 In the event of a pricing error, we reserve the right to cancel or adjust the order.

3.4 Prices are shown in the applicable currency and do not include shipping unless stated.

3.5 International orders may be subject to customs duties or import taxes. These are the responsibility of the customer.

4. Product Use & Content

4.1 Our products are designed for personal use. Any commercial resale without permission is prohibited.

4.2 If you are using customised or personalised features (where applicable), you are responsible for ensuring all content is correct.

4.3 You agree not to submit or use any content that:

• Infringes intellectual property rights

• Is unlawful, offensive, or harmful

• Misrepresents identity or violates privacy

5. Shipping & Delivery

5.1 Shipping costs are calculated at checkout.

5.2 Delivery times are estimates and may vary.

5.3 We are not responsible for delays caused by carriers, customs, or events outside our control.

5.4 Risk transfers to you once the product has been delivered.

6. Changes & Cancellations

6.1 Orders cannot be changed or cancelled once processed.

6.2 Please review your order carefully before confirming, including shipping details and product selection.

7. Returns & Refunds

7.1 If your item arrives damaged or defective, please contact us within 7 days of delivery.

7.2 To request a refund or replacement, email us with:

• Your order number

• A description of the issue

• Clear photos of the product

7.3 We do not offer refunds for:

Change of mind (on certain items)

• Minor variations in design or colour

• Errors made during ordering

7.4 Approved refunds will be processed within a reasonable timeframe.

8. Returns (Non-Personalised Items)

8.1 Non-personalised items may be returned within 30 days if unused and in original condition.

8.2 Return shipping may be the responsibility of the customer unless the item is faulty.

9. Payment

9.1 We accept payment through the methods available at checkout.

9.2 By placing an order, you confirm that all payment details are valid.

10. Intellectual Property

10.1 All content on this website—including designs, layouts, text, and graphics—is owned by or licensed to Muud Studio.

10.2 You may not reproduce, distribute, or use our content without written permission.

11. Third-Party Links

11.1 Our website may contain links to third-party sites. We are not responsible for their content or policies.

12. Liability

12.1 We are not liable for:

• Indirect or consequential losses

• Loss of data, income, or business

12.2 Nothing in these Terms excludes liability where it cannot legally be excluded.

13. Events Outside Our Control

13.1 We are not responsible for delays or failure to perform due to events beyond our control (e.g., weather, strikes, disruptions).

14. Governing Law

14.1 These Terms are governed by the laws applicable in your region of purchase, unless otherwise required by law.

15. Customer Conduct

15.1 We’re here to help and expect respectful communication.

15.2 Abusive or inappropriate behaviour may result in refusal of service.

16. Promotions

16.1 Promotions apply only within the stated timeframes and conditions.

16.2 Discounts cannot be applied after purchase.

16.3 Only one promotion may be used per order unless stated otherwise.

17. Contact

If you have any questions, please contact us: hello@muud.studio